Kristen’s story: A foundation of genuine care for whānau
For Kristen, RockPool isn’t just a service – it’s a philosophy she wholeheartedly believes in.
As an advocate for intergenerational living and connection, and the author of a book about dementia*, Kristen was already deeply engaged in the world of ageing and support when she heard about RockPool. At the time, she was working with Dementia Wellington and had long admired international models that paired younger people with older adults to foster mutual benefit and reduce isolation. So, she immediately recognised RockPool’s potential.
“I just love the idea,” Kristen says. “It ticks so many boxes – flexibility, mutual benefit, connection across generations. Everyone’s getting something meaningful out of it.”
It wasn’t long before Kristen saw an opportunity to bring RockPool into her own family’s life. Her mother, who had been living alone since her husband passed away in 2019, was struggling to keep on top of the dusting and ironing. With a bit of encouragement, Kristen’s mum agreed to try RockPool. That’s when Olivia entered the picture.
Kristen at her book launch
“Olivia has become such a bright part of Mum’s life,” Kristen says. “They sat down and made a list of what needed doing, and now it’s not just that the house is less dusty and tidier – Mum feels more at ease in her own home.”
What started as practical help has become a treasured relationship. Kristen’s mum loves hearing about Olivia’s life and reading stories to her daughter during visits. There’s genuine care, built on a foundation of the thoughtful matching.
“That’s what’s so critical to this working,” Kristen says. “It’s not just about finding someone to help – it’s about finding the right person. Someone your parent or loved one can genuinely connect with. That’s what RockPool gets so right.”
Kristen’s mum, Penny
Kristen has since brought RockPool into the life of another family member. While reluctant at first, he quickly warmed to the experience after his initial assessment.
“One of RockPool’s co-founders, Libby, came out to do the initial assessment and he loved that she really took the time to understand him,” Kristen says. “Now he has Fiona who visits weekly – she is this versatile woman who just makes things happen. She’s like a superhero to us.”
From cooking big stews that last a couple of days, to helping with paperwork or solving tech issues, Fiona’s presence has transformed his day-to-day life. She even brought flowers after Kristen’s family member had a bereavement – a small act that spoke volumes.
“She’s become part of our extended family,” Kristen says. “And the knock-on effect for the rest of us has been huge. It’s not just support for him – it lifts the weight off our shoulders, too.”
Kristen sees RockPool as filling a gap that too often goes unnoticed – the emotional and social side of care that doesn’t easily fit into clinical or government-funded models.
“There’s something so subtle but important about just having someone to talk to, to go for a drive with, to bring a new perspective into your day,” she says. “It might seem small, but it’s actually huge for brain health, for emotional wellbeing – especially for people with dementia and/or people who are isolated.”
As a family member in a caring role, Kristen says she feels indirectly supported by RockPool. “It’s not just about someone doing the chores – it’s the company, the warmth, the reliability and seeing how a family member is after a visit. RockPool is a part of life for us now.”
*Dad, You’ve Got Dementia: Conversations with my father (The Cuba Press, 2023)