Frequently asked questions

RockPool does not provide medical aged care support such as bathing, feeding, assistance with toileting, medicaton management or wound care.

We will work with your preferred provider to support your needs.

Our team offer assistance with non-medical tasks, akin to the type of support that extended family provide.

Support could involve light cleaning, gardening, meal prep, rides and errands, admin support or general companionship.

Our service does not involve medical tasks that would otherwise be performed by a trained care professional so our team members do not administer medication, conduct lifting, showering or other personal care activities, take medical readings or provide medical recommendations.

Requirement to politely decline out of scope activity is included in our training and contract.

By removing the medical aspect of home support we reduce risk of accidental injuries or flawed medical care.

We follow the industry gold standard to ensure safety and peace of mind.

Our rigorous vetting process involves in-person interviews, police checks and reference checks. We onboard all team members with training (including basic first aid, dementia friends, compliance acknowlegments) and offer trial visits.

We manage performance on an ongoing basis via community reviews. We also offer a formal complaints and resolution process.

No! Members are not responsible for child-minding when opting in for a family-friendly visit.

Our team are always expected to supervise their own children at all times during a visit.

Of course, part of our mission is to bring the joy of children to the homes of kiwi seniors so you can choose to engage and enjoy the company of the children as much or as little as you would like.