OUR SERVICES
Tailored support for Kiwis seeking independence.
Our RockPool reps are flexible and ready to assist with day-to-day tasks in your home — we’re local families offering both support and friendship.
We have two unique support service subscriptions: Pop-In, and Practical Support.
Our service subscriptions
Our service subscriptions are designed to offer flexibility and ease.
Pop-In Subscription
Our unique neighbourhood Pop-In subscription, priced from $25/month, is perfect for those who need occasional help with small tasks.
From washing to tech support, and everything in between, our RockPool Reps are on hand to help!
Practical Support Plan
We offer three subscription levels of the Practical Support Plan — Bronze, Silver, and Gold — with scheduled weekly visits designed to help maintain independence at home.
Members are matched with a local RockPool Rep to assist with tasks like cleaning, gardening, pet care, running errands and more.
Frequently asked questions
-
RockPool does not provide medical aged care support such as bathing, feeding, assistance with toileting, medicaton management or wound care.
We will work with your preferred provider to support your needs.
-
Our team offer assistance with non-medical tasks, akin to the type of support that extended family provide.
Support could involve light cleaning, gardening, meal prep, rides and errands, admin support or general companionship.
-
Our service does not involve medical tasks that would otherwise be performed by a trained care professional so our team members do not administer medication, conduct lifting, showering or other personal care activities, take medical readings or provide medical recommendations.
Requirement to politely decline out of scope activity is included in our training and contract.
By removing the medical aspect of home support we reduce risk of accidental injuries or flawed medical care.
-
We follow the industry gold standard to ensure safety and peace of mind.
Our rigorous vetting process involves in-person interviews, police checks and reference checks. We onboard all team members, offer training (including basic first aid, dementia friends, compliance acknowlegments) and trial visits, and provide wrap-around support to all our Reps.
-
We manage performance on an ongoing basis via community reviews. We also offer a formal complaints and resolution process.
-
No! Members are not responsible for child-minding when opting in for a family-friendly visit.
Our team are always expected to supervise their own children at all times during a visit.
Of course, part of our mission is to bring the joy of children to the homes of kiwi seniors so you can choose to engage and enjoy the company of the children as much or as little as you would like.
Unsure which subscription is right for you?
Fill out this form, and we’ll be in touch to match you with the perfect service subscription and RockPool Rep for your needs!
-
RockPool's team of mums are literally a life-saver - the perfect support to fit between the state-provided carers and me actually being there.
Kirsten
Daughter of RockPool Collective member